Exchange Policy
A Is exchanging with VELOS possible?
Yes, you can exchange your products. However, the items should be in the original condition with packaging. You can exchange items from 7 days of purchasing. Keep the labels and tags with the product attached and return with the original receipt. You need to return the products through a courier service to our stores
We would be grateful to hear the reason for exchanging the item as well. Exchange is possible only ONCE
Can I exchange a product which is already exchanged? How many times can i exchange an order
Yes, You can exchange an eligible product. But it is only ONCE. which means you cannot exchange an already exchanged product.
Can we return purchased goods?
We do not accept returns. However, if you find a damaged item when the goods are being delivered, kindly get back to us via our hotline at that very moment. You need to return the products through a courier service to our stores
What if the delivered item is damaged?
We ensure that the quality and standards are met in our products and processes. In order to achieve the standards, we conduct a quality check to ensure the products are 100% damage free prior to the shipment.
Once you receive the order please check your items at the delivery point. Please contact us immediately if you find a damaged item and you will be able to return it or we will exchange it free of charge. Kindly note that we will not be responsible for the damaged items thereafter.
How do I exchange products from VELOS?
I have ordered an incorrect size. Can I replace it with the correct size?
Yes, we will replace it with the appropriate size for you.
Have you received the items which I sent for exchange?
If we have not confirmed you yet, please contact us through our number 0999877 on weekdays before 5.30pm or send us an email to contact@velos.lk.